January 21, 2020

Google Analytics Form Tracking – Complete Guide

Updated: January 21st, 2020

If you use Google Analytics (GA) to analyze web traffic on your site, you may also want to track contact form submissions, right? A question I hear frequently is “can I track form submissions in GA?”. The answer is yes and I’ll show you how. In order to make Google Analytics form tracking happen, you’ll need three things: a website with a form, Google Tag Manager, and Google Analytics.

Google Analytics Form Tracking: Context

In this wonderful thing called THE INTERNET, there are various types of forms. Some of them refresh after a successful submission, some of them don’t, some of them redirect you to a “thank you” page, etc.

The main problem with form tracking is that there are no global standards of how one should develop forms. Some developers may prefer one technology (e.g. AJAX) over another – and they have a full right to do so.

That’s why I’ll show you not one, but SEVEN form tracking techniques because every form requires a different method. But the result will be the same – after successful form submission, a pageview (or event) will be sent to Google Analytics, where you’ll see them in detailed reports.

Why Do We Need Google Tag Manager here?

To make Google Analytics form tracking work, we need to send data from our website to Google’s servers, and the best way to achieve this is to use Google Tag Manager.

Google Tag Manager is free software from Google that allows you to deploy various types of code (tags) to your website.

Good examples of tags would be Google Analytics tracking code, Google Analytics event codes, Adwords conversion script, remarketing tags, etc.

Google Tag Manager is a middleman between your website and Google Analytics:

It tracks interactions on your website.
If a particular event (e.g. form submission) occurs, it sends corresponding data to Google Analytics (or any other analytics tool of your choice).

I have published a detailed explanation of what’s the difference between Google Tag Manager and Google Analytics. If you are not sure whether to start using GTM at all, here are 11 reasons to do so.

So What’s The Plan?

We’ll need to complete the following steps:

Own a Google Analytics account (I assume you already have one, so I’ll skip this part).
Create a Google Tag Manager account and properly install it.
Create a trigger in Google Tag Manager. This part is the most complex because you’ll need to inspect the form and decide which form tracking method is the most suitable.
Create a Universal Analytics event tag in Google Tag Manager.
Link that tag with the trigger.
Test.

If you are struggling with Google Tag Manager or haven’t used it before, take a look at my free GTM fundamentals mini-course.

7 Google Analytics FORM TRACKING TECHNIQUES (with GTM)

Next thing you should do: read a very detailed step-by-step guide I have recently published – Google Tag Manager Form Tracking: best ways to reach your goal.

Hint: some Google Analytics form tracking techniques will require a developer’s input, but I’ll try my best to put everything in plain English.

That blog post received very warm feedback, so I hope you’ll find it useful too.

READ THE STEP-BY-STEP FORM TRACKING GUIDE

Topics covered in that guide:

#1. Google Tag Manager Form Tracking With Form Auto-Event Listener
#2. “Thank You” Page Tracking With Google Tag Manager
#3. AJAX Form Tracking With Google Tag Manager
#4. Google Tag Manager Form Tracking With Data Layer Events
#5. Form Tracking with help of DOM Scraping
#6. Form Tracking with Element Visibility Trigger
#7. Writing Your Own Form Auto-event Listener

If you see something missing, let me know in the comments below and I’ll get back to you asap.

Is your form hosted on WordPress?

WordPress is a very popular content management system. That’s why I have several ready-made solutions for most popular WordPress form plugins (but they will all require Google Tag Manager).

On the other hand, with GTM you will gain much more flexibility when it comes to web tracking. By learning how to track forms with Google Analytics, you will also learn how to send the form submission events to other marketing tools, like Facebook Pixel.

Conclusion

Form tracking with Google Analytics will not be easy, but it’s absolutely possible. The most recommended way is to send form submission data to GA via Google Tag Manager (GTM).

GTM an outstanding (and free) tool by Google which lets you capture data on your website and transfer it to other tools, like Adwords or Analytics.

I have published a detailed step-by-step guide on how to track form submissions via GTM and push the corresponding data to Google Analytics. Make sure you read it.

If you have any questions, feel free to post a comment.